Osaki Warranty Information

3 YEAR STANDARD WARRANTY

Osaki guarantees that your qualified product will be replaced or repaired at Osaki's option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein.

  • This warranty explicitly covers all parts, labor and framework of the chair.
  • This warranty includes parts costs and labor for the first year at no cost to the customer.
  • This warranty includes parts costs covered for the second year at no cost to the customer.
  • Structural Framework on selected products carries for three (3) years.
  • The additional extended warranties includes parts and labor costs covered at no cost to the customer.

1 YEAR EXTENDED WARRANTY (4 YEARS TOTAL)

For an additional price, Osaki guarantees that your qualified product will be replaced or repaired at Osaki's option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first FOUR (4) years of ownership, excluding specific limitations contained herein.

  • This warranty explicitly covers all parts, labor and framework of the chair.
  • This warranty includes parts costs and labor for the first (2) years at no cost to the customer.
  • This warranty includes parts costs covered for the 4 years at no cost to the customer.
  • Structural Framework on selected products carries for three (3) years.
  • This warranty is only valid with the purchase of the extended 1 year warranty.

2 YEAR EXTENDED WARRANTY (5 YEARS TOTAL)

For an additional price, Osaki guarantees that your qualified product will be replaced or repaired at Osaki's option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first FIVE (5) years of ownership, excluding specific limitations contained herein.

  • This warranty explicitly covers all parts, labor and framework of the chair.
  • This warranty includes parts costs and labor for the first (3) years at no cost to the customer.
  • This warranty includes parts costs covered for the 5 years at no cost to the customer.
  • Structural Framework on selected products carries for three (3) years.
  • This warranty is only valid with the purchase of the extended 2 year warranty.

WHAT THE OSAKI WARRANTY DOES NOT COVER:

  • Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism
  • Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
  • Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
  • Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
  • Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornadoes) or any other exposure to weather conditions.
  • This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
  • Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
  • Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
  • The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
  • Products used in commercial or corporate settings

​HOW TO OBTAIN WARRANTY SERVICE:

  • You must provide proof of purchase for any warranty claim.
  • You must obtain a return authorization number in order to ship products to a service center.
  • You may obtain service advice, or an RMA number by contacting the Osaki Customer Service department at 888-848-2630.
  • This warranty gives you specific legal rights. You may also have other rights that vary from state to state.